Contact & Support
We read every message and normally reply within two business days.
Player support
Bugs, crashes, lost progress, gameplay questions or feedback on balance and difficulty.
Privacy & data
Data requests, deletion requests, and anything covered by our Privacy Policy.
Reporting a bug
To help us reproduce the problem quickly, please include:
- your device model and Android version;
- the zone and level number where it happened;
- what you expected to happen and what happened instead;
- a screenshot or short screen recording if you can.
Purchases and refunds
Payments for the ad-free upgrade are processed by Google Play, not by us. Refunds are requested through your Google Play order history at play.google.com/store/account. If a purchase completed but the upgrade did not activate, write to support and we will help you restore it.
Press & business
For press kits, review keys or partnership enquiries, use the support address with “Press” or “Business” in the subject line.
Company details
MIRAX SOLUTIONS LIMITED3rd Floor, 86–90 Paul Street
London EC2A 4NE
United Kingdom
Website: duocreative.com.tr
We do not operate a phone line for player support. Email reaches us fastest and gives us the detail we need to actually fix things.